Refund policy

Return and Refund Policy

Last Updated: October 28, 2026

At Veloura Beauty, your satisfaction is important to us. We want you to feel confident shopping with us. If you are not completely satisfied with your purchase, we offer a 30-day return policy with free return shipping, subject to the conditions below.

1. 30-Day Return Policy

You have 30 days from the date of delivery to request a return. To qualify for a return, your item must meet the following conditions:

The item must be unused and in its original condition.
The item must be returned in its original packaging, including any accessories, labels, and included materials.
Proof of purchase or your order number must be provided.

For hygiene and safety reasons, opened or used beauty products, skincare items, supplements, and personal care products may not be eligible for return unless they are defective, damaged, or otherwise required to be accepted by applicable law.

2. Free Return Shipping

Veloura Beauty offers free return shipping on eligible returns.

Please contact our customer support team before sending any item back. We will provide return instructions and, where applicable, a prepaid return shipping label.

Please do not send items to the original shipping address without receiving return authorization and instructions from our team.

3. How to Request a Return

To start a return, email us at mypersonalaccoint12345@gmail.com with the following information:

Your order number
The item you wish to return
The reason for the return
Photos of the item, if it arrived damaged or defective

Our team will review your request and provide the next steps. Please wait for return instructions before shipping your item.

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible. Include your order number and clear photos of the item and its packaging.

We will review the issue and help arrange an appropriate replacement, refund, or other resolution in accordance with applicable law. Eligible returns for these issues will have no return shipping charge.

5. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method. Please allow approximately 5 to 10 business days after approval for the refund to appear, depending on your payment provider and bank.

If a refund takes longer than expected, please check with your payment provider before contacting us for further assistance.

6. Exchanges

If you would like to exchange an item, please contact us at mypersonalaccoint12345@gmail.com. Exchanges are subject to product availability and approval.

7. Non-Returnable Items

Certain items may not be eligible for return, including:

Opened or used products where hygiene or safety restrictions apply
Products marked as final sale or non-returnable, where legally permitted
Gift cards
Items damaged through misuse or improper handling after delivery

These exclusions do not limit any rights you may have under applicable consumer protection laws.

8. Order Cancellations

If you need to cancel an order, contact us as soon as possible. We cannot guarantee cancellation once an order has been processed or shipped. Eligible refunds for cancelled orders will be handled according to the circumstances and applicable law.