Shipping policy

Shipping Policy

We are committed to processing and delivering your order as quickly and safely as possible. Please review the information below before placing your order.

Order Processing

Orders are typically processed within 1–3 business days.
Orders are not processed or shipped on weekends or public holidays.
During holidays, promotions, or periods of high order volume, processing may take additional time.
You will receive shipping confirmation and tracking information when your order has been shipped.

Shipping Times

Estimated delivery times depend on your location and selected shipping method.

Standard Shipping: Approximately 3–7 business days
Express Shipping: Approximately 1–3 business days, where available
International Shipping: Approximately 7–21 business days, depending on the destination

Delivery times are estimates and are not guaranteed. Delays may occur due to customs, weather, carrier issues, holidays, or other circumstances outside our control.

Shipping Charges

Shipping charges are calculated at checkout based on the delivery address, order size, and available shipping method.

Any free-shipping promotions will be clearly stated at the time of purchase.

Tracking Your Order

Once your order has shipped, you will receive tracking information when available. Please allow some time for the carrier's tracking system to update.

Incorrect Shipping Address

Customers are responsible for providing an accurate and complete shipping address.

If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply to resend the package.

If you notice an address error after placing your order, please contact us as soon as possible. We cannot guarantee that the address can be changed after an order has been processed or shipped.

Delayed or Lost Packages

Once an order has been handed over to the shipping carrier, delivery is subject to the carrier's handling and delivery procedures.

If your package is delayed, please first check the tracking information. If the package appears to be lost or has not received a tracking update for an extended period, please contact us so we can assist you.

Package Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it, please:

Check around your property and with household members or neighbors.
Contact the shipping carrier for additional delivery information.
Contact us if the package cannot be located.

We will make reasonable efforts to assist, but we cannot guarantee replacement or reimbursement for packages confirmed by the carrier as delivered.

Damaged Packages

If your order arrives damaged, please contact us as soon as possible.

We may request photographs of the damaged package and products to help us investigate the issue and determine the appropriate resolution.

International Shipping

International orders may be subject to customs duties, taxes, import fees, or other charges imposed by the destination country.

These charges are the responsibility of the customer unless otherwise stated at checkout.

Customs processing may also cause delivery delays. We are not responsible for delays caused by customs authorities.

Customers are responsible for ensuring that purchased products are permitted for import into their country.

Shipping Restrictions

Some products may have shipping restrictions depending on the destination country or applicable regulations. If an order cannot legally or practically be shipped to a particular location, we reserve the right to cancel the order and issue an appropriate refund.